Citizens' Counselling Centre procedures

The documents below include (but are not limited to) the information provided at Counsellor Orientation. These documents contain important Centre practices and procedures.

Booking an appointment on IntakeQ - Think of this as a reminder system. And, if you use the video platform of IntakeQ, booking remote appointments will also create a video link for you to use. This feature does NOT book you a room.

Online Booking System - This is the way to book rooms.

Creating client notes on IntakeQ

Creating invoices on IntakeQ

There is a laptop available in the counsellors’ lounge, in the bottom drawer of the filing cabinet. The password for the laptop is the same as this Portal. You will sign into IntakeQ using your own credentials. You can print invoices or handouts for clients from this laptop by sending them to the hall printer (HP Laserjet).

Client Note Templates are on IntakeQ-Please look there for the following forms: (They are not linked here because we may update them. Go to IntakeQ for the most recent versions.)

Printable session notes - 1st session
Printable session notes- “regular session notes”
Printable session notes - Final session-please note there are two versions, one if you are with your client and one if you are not.

How to do video counselling on IntakeQ

How to change your name or email address on IntakeQ

Questions about IntakeQ?

Contents List for Orientation Package

Orientation Package

Overview of Ethical Guidelines Affecting Volunteer Counsellors

Conflict Resolution Procedure

Volunteer Counsellors’ Letter of Agreement 2024

Client Fee Schedule